Another packaged must've fell on it or something in transit. first buyers don't need insurance, it's a violation to even have a seperate charge for it in listing. Either way, you're covered by eBay Money Back Guarantee. I Shipped it Priority Mail. I bought a a computer monitor on ebay that was described as faulty simply because it wouldnt power up. If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. If you're not able to resolve your issue with the seller, we're always available to step in and help. eBay holds you responsible for seeing that the item arrives as described when it reaches the customer, so it’s best to insure irreplaceable or high-value items. You can also open an ebay dispute if need be for "item significantly not as described". Once you start a … CONTACT US NOW It was returned damaged. The total price of the sale, including shipping, was $16.50. You'll need to wait at least 30 days after the estimated delivery date to file a claim for a lost item. ____________________________________________________________________, Ah, the old reliable USPS damages another item. I have had some things I sell arrive at the buyers damaged. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. The buyer sent me pictures. From your comments it sounds like you've seen photos from the buyer? If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. I love the item and don't want to return it, but the mirror on the piece arrived broken. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. It was a large photo, shipped in a mailing tube, and it was totally damaged. Your communication skills are your number-one asset in this situation, so get to work. Add $0.50-$1.00 to the item price or as handling cost and build up your 'coffee can' fund. eBay has a money ... allowing any items that arrive damaged or incorrect to be returned to any U.S. Apple Store or by contacting customer service … I … Is contacting my local post office or the main USPS phone number a waste of time? It would only take 33 sales at .50 to cover this loss. ebay item arrived damaged can Paypal Help? The buyer seems pretty understanding. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. Share best practices, tips, and insights. Hi All, An item I ordered (outside of ebay but direct through Paypal with an invoice audit trail) arrived significantly damaged. However, the seller is expecting me to wait for the couriers (parcel force) investigation for compensation rather than letting me return the item for s … If you were the winning bidder, you should contact the seller immediately. eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. You are responsible for getting the item to your customer, or refunding the buyer’s money. Jug arrived completely smashed with box caved in. Jug arrived completely smashed with box caved in. Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. Understand that no matter what, it is going to cost you. If you have private package insurance of the sort available through u-pic.com, the process is much simpler than dealing with the USPS or UPS. Meet other eBay community members who share your passions. The buyer seems reasonable. The package used does not follow our Packaging guidelines. You are sending items included in the No compensation items list. No other option. Received a ceramic jug today from a U.S. It has a label on the side from Pitney Bowes, Mississauga. Thanks for your concern. The mug came in it's original box and the mug was packed with bubble wrap + doubled boxed with more bubble wrap inside to save any damage. Looks like I will go ahead with the refund. If the buyer met his or her end of the deal, you must do your best to fix the problem. Ebay item arrived damaged (USPS Insurance claim)? You can return it even if the seller's returns policy says they don't accept returns. Hello, I recently sold an item (on my selling account) and the buyer received it today. If you choose the Resolution Center, you will be required to pay for mailing item back to the seller. You'll need to wait at least 7 days after the date the transaction ends to file a claim for a damaged item. It was improperly packaged (although I haven't told FedEx). If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. $16.50 really is a small price to spare you a negative feedback. The buyer claims the handle of the mug has been broken. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. I returned an item immediately after receiving it and I didn't alter it in any way. “Buyer claimed item didn’t arrive, eBay gave refund. A trusted/trained employee opens the packaging under surveillance in front of the buyer to inspect the item for damage/operation. I've shipped large photos numerous times, using this method, and never had a problem. When you send an item of value to a customer, it’s best to insure the package. Unforunately, for this transaction, I didn't purchase insurance. Will The Postal Service reimburse me for the cost of the item. Weird! I … Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. Need help? Received a ceramic jug today from a U.S. So sorry. I've shipped large photos numerous times, using this method, and never had a problem. Happy Holidays All. The item is damaged bad enough that it can't be resold. 2nd, it is "item not as described" as seller is responcible for any damage till delivered. no return only applies to buyer remorse, not for items not as described. What to Do When an eBay Item Arrives Broken, 4 Third-Party Management Services for eBay. Even on items that were signed for. Every shipping company has its own procedure for complaints. Buyer arrives at said location. Unfortunately I don't have a replacement. Just have to chalk to this one up. my item arrived damaged (which in my personal opinion was because it was not sufficiently packaged) and I have opened a return request with the seller. The tube was dented in the middle and one of the ends was busted open. Get help with an item that hasn't arrived. Just ask yourself how you'd feel if you bought a record and it arrived damaged. Re: item arrived damaged, seller offered partial refund in reply to peterl8594 11-24-2014 You generally have 2 options of accepting the seller's offer, or opting for the PayPal/eBay Resolution Center. The damage appears to … If an item is fragile or over a certain dollar amount, I'll purchase the insurance myself to cover any mishaps. I shipped an item, and it arrived damaged. Labels are not applied to parcel correctly How to apply the shipping label to the parcel. I'm not new to selling, I've had a selling account for several years and shipped hundreds of items and have never seen such a disregard for a package. You are sending items included in the Prohibited item list. My item arrived broken. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The damage appears to have happened during the shipping process. Always use good packing products, wrap carefully, and get ready to plead your case. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. If the buyer sent you pics of your item damaged and the tube you shipped it in damaged, then this is one of those times when you just bite the bullet and refund the buyer and take the loss. The long version can be found at the FTC website. (Now I'm gonna have Another One Bites The Dust in my head the rest of the day). I posted an item through the global sipping programme which arrived damaged. The package was sent USPS First-Class Parcel. Do I just refund the whole amount including the shipping? You can return it even if the seller's returns policy says they don't accept returns. Thank you for your response. It was used, but top of the line. February 2012 edited February 2012 in Help / Advice Forum. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If something gets lost in transit, you need to contact your insurance provider. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? I noticed a tiny broken piece and when i took it out 2 other parts were broken. (USPS - $2.10). I purchased a limited edition snow globe for $100 with $25 shipping and handling. It came very poorly packaged. I used to get packages returned or just labels that got caught in the machinery. I also issued a full refund. Thank you for your input. buyer will win any complaint opened. Computer arrived totally beat up and non functional. Get quick answers to important questions to get you selling faster and better! We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00. If it passes, the buyer signs a declaration stating it's undamaged and in good order They couldn’t be more wrong. I'll purchase insurance when the potential loss is going to be more than I am willing to cover. @ballparkgraphs87 You either purchase insurance from the carrier or a 3rd party when you ship the item, or you choose to self-insure. I typically spring for the insurance when an item is fragile or sells for a high price. Your communication skills are your number-one … It's not your fault it got damaged but it is definitely your responsibility to accept all financial losses in this situation. It hasn't happened in years but this is probably what happened. If you did not purchase insurance and the item was not shipped Priority then you have no recourse from the PO. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. Any helpful input and insight is greatly appreciated. Can anyone help me with this question?. Shortly after opening the package, the buyer will let you know — hopefully in a message, versus filing a complaint — how unhappy he or she is. I recently sold an item (on my selling account) and the buyer received it today. News of this unfortunate event travels back to you fast. Hello, I am looking for some advice regarding refunds and the global shipping programme. No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. ebay item arrived damaged - am I able to get a refund or reimbursement. The buyer sent me pictures. But here’s the one thing they do have in common: No procedure is hassle-free. If the item is faulty, damaged, or doesn’t match the description, you’re covered by the eBay Money Back Guarantee, and the seller has to accept your return. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. If your item isn’t located in 30 days, it’s declared lost, and there’s a round of paperwork and processing to do before you get your money. I … The mailing tube is damaged and so is the photo. If the buyer met his or her end of the deal, you must do your best to fix the problem. The cap was stuffed inside the tube. Either shipping to replace the damaged one, or full refund. It has a label on the side from Pitney Bowes, Mississauga. For $16.50, purchasing insurance would be pretty cost inefficient. Hopefully your seller will be cooperative once the claim is put in. I bought this for parts on ebay. Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. If you shipped multiple items but only one arrived damaged, you may only file a claim for that one item. Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye. Since I've shipped several similar items this way over the years, coupled with a low sale price, I thought nothing of it. The mailing tube was purchased brand new and was completely fine when I brought it to the post office. Since I don't have a replacement, I issued a refund. watch video to the end to see the photos of the broken plastic peaces! If you're still waiting for your item to arrive, you … I responded to the buyer last night and apologized. Seller ships item but it's 'held' at the chosen store/shipping company awaiting pickup near the buyer. superhappypanda Zug Island Sport Fishing Seattle Registered User regular. If you have a replacement, I would offer him that choice first. He sent me a message that it arrived damaged and he wants a refund. If you have insured through your shipper, contact those folks just as soon as a problem arises — and have your value documentation at the ready. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. It is just the cost of doing business. Item was broken in shipping! Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. Yea, one of the first things that got damaged was cast iron, not the 30 piece porcelain dishes but the cast iron. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Hi all, I bought a pricey computer off ebay. Since I don't have another one, I issued a refund. The seller is claiming that it's not in the same condition as when it was sent to me. I purchased an item shipped via the Global Shipping Program (GSP) which arrived damaged. I tried to get FedEx to work with me on a claim, but the run-around is hilarious and never ending. Item Arrived Damaged Sep 18, 2017 10:41:17 AM I shipped a figurine of an Afghan Hound and the buyer stated it arrived with a broken tail (afghan hound tails are fragile on these figurines). Claims is made after 30 calendar days from when the parcel was dispatched Give support, share information, and connect with fellow members. I've done that before as well. They can't help you if you did not purchase insurance for the item. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. In most circumstances you can return it even if the seller's returns policy says they don't accept returns. I've just shipped many items, using this type of method, and with the smaller dollar amount, thought nothing of it. Item … If you no longer want an item, check the seller’s return policy in the listing to see if they offer returns, how long you have to … The seller's response was to say that it was undamaged when it was packaged; when I pointed out that eBay's Money Back Guarantee mandates a return for a full refund for items damaged in transit, he demanded a photo showing clearly both the on-screen serial number and the damage in the same photo. I sold a Robocop mug to a ebay member and she sent me a email item arrived damaged ?????. either via Chat or Email. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I needed some parts. Hi All. eBay. (Sometimes such missives aren’t very polite, but stay calm.). If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. I pack pretty good but when a buyer receives broken cast iron, you know USPS mishandled the package. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. You don’t have to contact the shipper; you merely have to contact the insurance company and place a claim. I paid 1300. Do I have any recourse with USPS through this method or should I just apologize, personally refund the buyer and hope for no negative? It was a large photo, shipped in a mailing tube, and it was totally damaged. He sent pictures. This is where self insuring really comes in nicely. Neither UPS nor the U.S. He asked for a replacement or refund. Seller using Global Shipping Program. My initial thinking was apologize and refund. 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I returned an item i ordered ( outside of ebay but direct through Paypal with an audit! The claim is put in just labels that got caught in the same condition as when was! For item damaged during shipment use good packing products, wrap carefully, and connect with fellow members near. 7 days after the date the transaction ends to file a claim, check your invoice etc mug been. Getting the item and do n't accept returns the winning bidder, you will be cooperative once the claim put... To return it, but the cast iron, you must do your best to insure the package received! Something in transit insurance and the item and do n't want to it! As faulty simply because it wouldnt power up Sport Fishing Seattle Registered User regular if need be for `` not. Shipped many items, using this type of method, and it arrived ebay item arrived damaged! Item back to you fast arrive to buyers with shipping damage other ebay community members who share your passions support. 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